Representative outcome pattern. Replace with approved client evidence before publication.
Challenge
Employees spent significant time searching across fragmented internal documentation, slowing decision-making and context gathering.
Solution
Built a Retrieval-Augmented Generation (RAG) platform using Azure OpenAI with permission-aware retrieval, source citations, safety guardrails, and human escalation paths for sensitive queries.
Architecture
The system combined content synchronization, access filtering, hybrid retrieval with reranking, citation generation, evaluation metrics, and comprehensive telemetry for continuous improvement.
Result
Reduced information retrieval time by 80%, with visible source evidence and measurable quality metrics across all knowledge queries.
Technology
Azure OpenAI LLMs, PostgreSQL, vector retrieval, identity integration, and OpenTelemetry.