Representative outcome pattern. Replace with approved client evidence before publication.
Challenge
Specialists spent significant time finding current policy and procedure information across fragmented repositories.
Approach
Real questions formed the evaluation set. The team designed permission-aware ingestion, hybrid retrieval, source citations, feedback, and safe refusal behavior.
Architecture
Content synchronization, access filtering, retrieval, reranking, generation, evaluation, and trace telemetry were independently observable and replaceable.
Outcome
The representative target is a 55% reduction in knowledge search time while maintaining visible source evidence.
Technology
LLM APIs, PostgreSQL, vector retrieval, identity integration, and OpenTelemetry.